Store FAQs

ORDERS

Can I cancel an order I've already placed?

Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that are on backorder or pre-order status and haven't been prepared by our warehouse for shipment.

If the order has already been accepted and processed by the shipping center, then you will have to wait for it to arrive and then follow the return instructions in your order confirmation email.

What do I do if I receive an item I didn't order?

We want to sort out any shipping errors as quickly as possible. If you discover you have received an item you did not order, please contact us with the order number, the item's name and item number, and a description of the item.

You sent me the wrong item! What do I do?

Accidents can happen. Please contact us with your order number as well as the name of the incorrect item you received, and we’ll get you sorted as quickly as possible!

I'm missing an item from my order! What do I do?

It’s possible we sent your items in a separate package. Be sure to check the tracking information that we sent to you via email. In addition, you can double check the shipping information we sent with your order. It will let you know if your item should have been included in the parcel you already received.
If you’ve double checked your shipping information and are sure you’re missing an item you ordered, please contact us with the order number for the missing item. We’ll track it down for you as quickly as possible!

Do I need to create an account to checkout?

No, you may complete your order as a guest, but if you plan to make multiple orders, we highly recommend creating an account!

 

OTHER

What are the browser requirements for this site?

This site is optimized for the latest versions of Google Chrome, Mozilla Firefox, and Apple Safari. On mobile devices, we recommend running iOS 10.3+ and Android 7+.

Running into a technical issue? Please contact us.

How does a preorder work?

Preorders are items that are available for sale but don't ship until a later date (specified on the product detail page). When you purchase a preorder product you are billed immediately upon checkout. This ensures you will receive the product once it becomes available.
All preorder items can be cancelled for a full refund up until the product ships. After the product ships, our normal return policy will take effect.

If a product is sold out, will you restock?

Some of our products are limited edition and won’t be restocked. However, most other items will be restocked! Please check the product detail pages for updates.

Do you provide info on size guides and product specs?

If it can be worn, we will have a chart for it. If it can be collected, we will have specs on it. Please check the product detail page for links and info.

 

PAYMENTS, PROMOS, AND VOUCHERS

What payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, Diners, JCB, PayPal, and Apple Pay.

When will I be charged for my order?

As soon as your payment method is authorized, we will take payment. You should receive an email confirmation that your payment was successful.
If your payment is not authorized, we’ll let you know via email as well! Please keep in mind that if your payment is unsuccessful, you may still see a temporary charge on your account.

Am I charged international bank fees when ordering?

If your credit card is issued outside of the US, it is possible that your bank may charge you a fee for purchases made in US dollars. This charge comes directly from your bank and is outside of our control.

Where do I use my promo code?

You can enter your promo code at any time during the checkout process before you complete your order. Just type it into the “Promo” field and click “Apply.”
Your discount will then show up in the subtotal below.

What should I do if I've been overcharged for my order?

Keep in mind that if you are not paying with US dollars, your bank may charge a foreign transaction fee. Check with your bank or credit card company before placing your order.
If you've used a promo code on your order, the discount may not apply to all of the items in your basket. There are certain exclusions with some promo codes. Check the Terms and Conditions of your promo code to see how it applies. How do I use PayPal as a payment method for my order? To pay with PayPal, you'll need to log in to or create your own PayPal account. Once your PayPal account is set up, you can click the “Pay with PayPal” button to be directed toward PayPal’s checkout.

Can I use more than one promo code against my order?

You can only use one discount/promo code per order; this includes free delivery codes.

 

RETURNS AND REFUNDS 

What is your return policy?

Please refer to our Returns Policy page for all details and guidelines

 

SHIPPING AND DELIVERY

How do I change the shipping address for my order?

If your order has not shipped yet, such as a pre-order, please contact us.

If your order is already being processed, you will need to contact the carrier directly. We suggest using the feature available within your shipping confirmation email to contact the carrier.

What about duties, tax, and V.A.T.?

The customer is responsible for any applicable sales tax set by your county, state, and/or country. Please see the checkout page for more details and current rate(s). 

When will I receive my order?

We take 2-7 business days to process your order + shipping on top of that. (If you use flat rates or free shipping)

Estimated Shipping times*: 

  • USA: 2-7 business days
  • Canada: 5-10 business days
  • Europe and UK: 5-10 business days / 10-20 business days (depending on stock availability)

*All shipping times are subject to change based on impacts due to current global supply chain events